22.12.2014 14:20

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Terms and conditions

The seller reserves the right to change the conditions of delivery. The customer must before ordering read the valid order and delivery terms and conditions. E-mail address is required in order  to send the order confirmation. 

Registered customers can place orders online in the online store, then the contacts are in the order form pre-filled. Also, unregistered customers can place orders. To order the products,they will be transferred to your shopping cart by clicking the "Add to Cart" - button. After this, the order proceeds to Cart accordance with the instructions. 

The prices include the VAT of 24% within EU area. Payment is made at the Euro-currency. We reserve the right to change prices. We are not responsible for any errors in the data. We strive to correct errors as soon as detected them. If you have business in EU area and require  prices without VAT, please contact us by email.

To the product or delivery-related comments can be made after 7 days of receiving the product telephone number + 358 (0)45-2324295 

General terms of payment 

Payment options 

Available online payment options; Visa, Visa Electron, Nordea, OP, Aktia, Sampo Bank, Handelsbanken, S-Bank, Tapiola, MasterCard, Stretch Money, Neopay, APE and mobile payment. 

You will be directed to the bank´s page from shopping cart link. Payments are made through the bank's website which is SSL encrypted, so we do not see names at any stage. Return to online shop follow the onscreen instructions. Payment intermediary is Checkout Finland Oy. For more information

Everyday payment / installment: 

· Payment time average of 45 days 
· No interest or charges if you pay your bill in full by the due date 
· You can also make payments in monthly installments. For more information: 

By default, the shipping costs are: 

Free of charge orders over 50€.  We do not add any additional costs (packaging, etc..), Therefore, you only pay for the products you subscribe! 

Shipping cost are always 20,50€ or 25,50€ depending on country you are living in. The prices include the VAT of 24% within EU area. The order will be shipped parcel post with tracking code.

DELIVERY OF ORDERS,  other countries:
Shipping cost are always 35,00€ or 36,00€ depending on country you are living in. The prices not include the VAT. The order will be shipped parcel post with tracking code.

Terms and conditions

We ship almost all orders within 1-2 business days by mail 1st class letter package. If you have not received your order no later than 5 days after the order, we ask you to contact the seller by sending an email to or by calling 045-2324295. 

Failure to provide 
Helmien talo Oy reserves the right not to deliver orders to credit information, incomplete address information, or other similar circumstances, citing. 

Force Majeure 
Seller is not responsible for delays caused by force majeure or delayed delivery caused by indirect damages. 

Return Policy 
The customer is a consumer protection law, the right to cancel the order within fourteen days of receiving the product. The returned product must be unused. If the customer wishes to return a product, you should always contact the seller by sending an email to or by calling 045- 2324295, in order to agree on arrangements for the return. Returning postage is paid by the customer himself. If the original value of the order is less than € 20, so the customer will be also charged 2 €'s small delivery cost. In case of exchanging the product  is due to the postage paid by the customer in both directions.Exchanced products can be added to the customer´s next order without additional postage fee. If the product is defective, then return postage will be paid by Helmien talo Oy at the lowest possible shipping method. 

Privacy Policy 
All customer information we receive will be treated confidentially Personal Data Act accordingly. Helmien talo Oy may use customer information for your direct marketing, if the customer does not specifically deny.